Royal Caribbean International
Mariner of the Seas Cruise Review
Eastern Caribbean
Jeff Woodward
Age: 40
Occupation: Director of Finance
Number of Cruises: 12
Sailing Date: November 26th, 2006
This was a seven night Eastern Caribbean
cruise that departed on a Sunday out of Port Canaveral, Florida. The cruise
visited Coco Cay-Bahamas, St. Thomas-USVI, Philipsburg-St. Maarten and had three
days at sea. While we have been to all of these ports before, less Port
Canaveral, we have never been on a cruise with three full sea days, we hoped we
wouldn't get bored (we didn't!) We stayed in a Grand Suite on Deck 10. This was
our twelfth cruise with RCCL, making us Diamond Crown and Anchor (C&A) Society
members.
Embarkation. We got to the Avis location at 10 AM to drop off the rental. We
reserved two one-way rentals, airport to pier, then pier to airport a week later
- worked great. The Avis shuttle took us and 4 other couples to the RCCL pier,
we handed our luggage off to the porters by 10:30 AM. We then proceeded to the
check in area to get our Sea Pass cards. This was our first time cruising out of
Port Canaveral, so we were not sure what to expect. Being Diamond C&A members,
we were given priority check-in, but we needed to be very observant to get it,
it was not an overly organized check in and you really had to keep aware of what
the RCCL agents were doing so that you would be in the right place. We were one
of the first to check in and receive our Sea Pass cards. For this trip we booked
a Suite Guarantee cabin - this guaranteed us at least a Junior Suite but it was
possible that we would be assigned any suite - and as luck had it we were
assigned a Grand Suite. We will probably book through this manner in the future.
Just for the heck of it we did ask if there were any Owner's Suite available,
but there weren't. After we received our Sea Pass cards we were told to wait in
the center of the room, which was the make shift priority boarding area for
Platinum and Diamond C&A members. This area was roped off with movie style
velvet ropes, anyone could wander in. That was no big deal to us, but if people
are expecting the privacy of the Chairman's Club Lounge like in Miami, they will
be disappointed; there were also very limited seating. Once the wedding groups
boarded, we were next. We got our security pictures taken and were on board
Mariner by 11:45 AM. The cabins were not accessible until 1 PM, and for the
first time we've ever seen, there was RCCL staff stationed at all of the
elevator drop off points preventing passengers from going to their cabin early.
It was an overall smooth embarkation, but we are spoiled and like the
organization of the Port of Miami better - will most likely cruise out of there
next time.
The Ship. Marnier of the Seas is a one of the newer Voyager Class ships. It was
commissioned in November of 2003. We have been on Explorer of the Seas twice
prior, so we had an idea of what to expect. Mariner was very clean and with a
very colorful décor, sort of an art deco or retro look. I found it very
appealing and somewhat bold and different from traditional cruise ship
decorative style. I was apparently in the minority here as many passengers,
mostly seniors, did not care for the style and made sure to voice those opinions
to anyone within earshot. The Mariner deck layout can be seen on the RCCL
website and it is fairly traditional. One highlight for us is the Grande
Promenade on Deck 5 with all of the shops, bars and snacks. It also has a direct
access to the Casino, which we used frequently. A very minor note - I was sorry
to see the sports bar in the Promenade be replaced with a wine tasting bar, the
wine tasting bar seemed very out of place and was almost always empty. Another
attraction on the Voyager ships is the ice rink. We do not enjoy "the shows",
but the ice show is worth checking out - get there at least 15-20 minutes early
to get a seat.
The Staff. We give very high marks to all the RCCL staff we encountered. The
Captain was Per Kristoffersen, we had met when we sailed on Majesty and he was
the Captain earlier in the year. Captain Per is very personable and addresses
the passengers daily at noon over the Public Address system. The Cruise
Director, Becky Thomson, was one of the best we've been with. Her nonstop energy
and constant smile was always refreshing -she also had a wonderful staff
highlighted by "Dollar Bill" Phil. Our stateroom attendant was a professional,
very nice and a hard worker. The bartenders and bar servers were efficient and
not at all pushy. We are huge fans of live music and were disappointed to see
that the steel drum/calypso band did not have a pan drum (steel drum) at all,
and the show band was not as good as others we've seen on board other cruises.
We very much enjoyed the Captain's Corner, a chance to talk with the Captain,
Chief Engineer, Hotel Director and Cruise Director. Except for some rather
ridiculous questions asked by the audience, this was very informative and
interesting to learn about life at sea and the background and experiences of
these maritime professionals.
The Weather. The temps were in the upper 70s to mid 80s for the entire week. It
was sunny most of the week, and when it did rain is was brief little showers
lasting 20 minutes or less, typical for late fall-early winter in the Caribbean
- my family, a collection of sea-goers, refer to these brief downpours as
"clearing up showers". On this trip the wind was strong for the first half of
the cruise, some of the strongest wind we've experienced in the Caribbean, so
much so that the Captain changed heading to get to more protected water so the
seas would be calmer. At the height of the wind, we were in 20 foot seas with
gusts of wind up to 45 miles per hour - this extreme lasted for one evening.
This did cause some ocean motion, but the ship handled it well with its
stabilizers fully extended. The Eastern route is normally rougher than the
Western route as the Western route is more protected by islands and the ship is
generally closer to shore. Even though everyone wants is sunny and calm all the
time, when bad weather does occur the staff handles it as best they can by
increasing shipboard activities; and, seeing storms at sea is very cool, if they
are off in the distance!
The Passengers. We have cruised out of Miami, Ft. Lauderdale, Galveston and now
Port Canaveral. Port Canaveral is by far the most remote, with Galveston being
2nd most remote to a major airport. I'm guessing this has to contribute to the
very high percentage of locals, in this case Floridians, on the cruise. This
same phenomena occurred with locals, when we sailed out of Galveston, those
locals being Texans. The very noticeable difference on this cruise was the
amount of senior citizens, and specifically the senior-senior citizens on this
cruise. Don't get me wrong, while I think it is great that these folks are
getting out and enjoying cruising, I do believe shipboard activities and events
were more skewed to accommodate an older crowd. Again, I don't have a problem
with this, but I will remember it when we plan to bring our young daughters
(ages 5 and 3) on our next cruise. We will most likely sail out of the more
accessible Miami where there are more children and families, which, for us,
makes for better activities on board. I believe this also contributed to the
severe lack of nightlife on board. And, for what it is worth, the casino was
empty all week - which was fine for us, but very strange to see it that empty,
all the time.
Our cabin. We stayed in a Grand Suite on Deck 10 - it was fabulous! It had a
large bed with a new mattress, large sitting area with a 3-cushion sofa, 2 soft
chairs, coffee table, wet-bar, large desk and desk chair and lots of closet and
drawer space. The bathroom had a bathtub, double sink, large vanity and the
toilet. If was very spacious, even had a floor drain. The private balcony easily
fit a chaise lounge, 2 chairs and a table. This cabin could have easily
accommodated 4 people, that is, if they packed reasonably - more on packing
later.
The Food. We have been listening to people whine and complain about RCCL's food
for over 10 years and we just don't get it. We have never had a dish poorly
prepared, we have tried new dishes that were not to our liking, and as soon as
we told our waiter, he brought us another selection. The appetizers were
excellent, the soups were some of the best I have ever had (especially the
chilled soups - I highly recommend them even if "chilled soup" does not sound
particularly appealing, they were wonderful), the salads were very good, the
entrees were excellent and the desserts were delicious! The dinners followed a
loose nightly theme, and if you did not care for the theme of the evening, there
were always five or so traditional alternate entrees you could choose from,
these were prepared very well. We were on Majesty of the Seas in January of 2006
and for the first time were forced to eat at the first (Main) seating (we were
with a group). We were sure we were not going to care for it as we have always
eaten second seating. We were wrong; we very much enjoyed the main seating and
chose it again for this cruise - it really seemed to lengthen our day, and we
did not go to bed quite as full. We ate all of our dinners in the main dining
room. We do not care to spend an overly long time at dinner, we told our Waiter
this on day 1 and he made sure we were served first all week long, keeping our
dinners to about an hour long, which is how we like it. Both our Waiter and
Assistant Waiter were from Indonesia and both were very polished and treated us
like royalty. Our Head Waiter was one of the better Head Waiters we have had, he
visited with us every night and assisted our Waiter when things got busy - some
Head Waiters have been known only to come around on tip collection night, this
was not the case this time. Although we did not eat any breakfasts or lunches in
the main dining room, I heard many times that they were very good. We ate these
meals in the Windjammer Café or in the Promenade; we also ate at the Johnny
Rockets restaurant on board once, it was very good and fun to watch the severs
sing and dance. We did not eat in the specialty restaurants Jade, Chops or
Portofinos - they say to allow over 2 hours for the entire dinner, not our
style. Again, I could not have asked for better quality of food from any of the
above - I did the math on this once and it showed over 150 food options per day,
and there are still people who say that none of it is good and they couldn't
fine anything they like - all I say to that is "who has the problem here?!!?!"
If you are used to having a private chef prepare fresh cuisine for you daily,
and you are worried about RCCL's food quality, I suggest you book on a Radisson
Seven Seas cruise, which caters to the most elegant and formal (albeit boring)
dining pallets, and costs about 10 times as much at RCCL.
The Bars. We are not huge drinkers but do enjoy our frozen drinks while we are
in the tropics! The drinks were always consistent, my wife would alternate
alcoholic and virgin drinks and she liked them both. One tip - the
bartenders/bar servers push the souvenir RCCL glasses, they are an extra charge
and nothing special. We always asked for our drinks in a regular glass, we also
avoid the pre-made drinks the bar servers carry around, we have found them to be
not as good due to the melting and separation of alcohol. We strongly recommend
the soda package if you plan on drinking any amount of coke, diet coke or
sprite. It is about $6 a day for those unlimited drinks, for adults. It is easy
to buy one package for 2 people and just share, the bartenders don't care and
they often gave us 2 diet cokes for the one sticker. We enjoyed the pool bars
and the Viking Crown lounge very much. The sports bar has been relocated to an
area in the Viking Crown Lounge - we enjoyed that as well! We don't care for the
Schooner as it always seems to be very smoky. There is a daily drink special,
and many of the bars had additional drink specials - just keep your eyes open
for them. The casino bar was surprisingly not busy, nor that smoky. As usual
there were bar servers present at all the activities to take care of your
beverage needs - all were very nice and polite even if you didn't order anything
- the gratuities were automatically added on to the drink prices.
Cruise Compass. Every day the Cruise Compass is published and delivered to your
cabin. This tells you all of the activities, eating options, entertainment, bar
hours and gift shop/casino hours for the day. We suggest you keep one of these
with you so you can refer to it throughout the day; they are very helpful day
(we take a highlighter to highlight what we want to do so we don't forget). We
have all of the Cruise Compasses from our Cruise - if anyone would like to see
them, feel free to contact me.
On board activities - we are not sun worshipers. We have very fair skin and burn
easily; so, while we enjoy the sun, we have to be careful. This cruise had 3
full sea days, plus Embarkation day; shipboard activities are greatly reduced
while in port. That being said, all of the standard activities were offered -
Bingo, karaoke, belly flop contest, sexy legs contest, parades, name-that-tune,
trivia challenges, the obnoxious art auction, the very obnoxious horse auction
and horse race, the Quest game, the Love and Marriage game, Captain's reception,
fitness programs, production shows, the rock climbing wall, playing basketball,
mini-golf, inline skating, movie theater, ice skating, line dance classes,
various types of live music, the late night club DJs and so on. Keep your Cruise
Compass handy and pick what you like and enjoy! I must recommend the Karaoke
sessions - these are some very fun events that show some very talented, and some
less talented people. I have not performed personally, yet, but I'm told next
time I will! You really can do as much or as little as you want - don't feel
that you have to do anything, or that you have to lie in the sun and "relax".
(we hear this frequently). Also remember, you'll never see these people again so
have fun!
The Casino. We get asked about the Ship's casino more often than I would have
thought, so I'll throw out a couple observations here. Mariner's casino is
relatively large, with about 25 tables and lots of slots and video poker
machines ranging from 5 cents to 5 dollars per play. We enjoy playing at the
tables when it is not super busy, so we would like to see more tables and less
slots machines - again, we are in the minority, and on this cruise it didn't
matter as the casino was deserted the entire cruise. The table games consist of
craps, roulette, various forms of black jack (single deck, let it ride, wheel of
fortune), Caribbean stud poker, 3 card poker and now variations of the currently
trendy Texas Hold 'em poker. All card games have minimums of $5 to $25. There
are some non-smoking tables. It has been our experience that the nice thing
about cruise ship casinos is the friendliness of the dealers and most other
players. It is not a hard core gambling environment like Vegas; it is much
friendlier; the dealers help you, which make it relaxed and fun. The best time
to go to the casino is normally during the shows. Most passengers like to go to
the shows, which leaves the casino (and many other areas of the ship) virtually
deserted.
Speaking of the dinner/evening shows - they are popular, but not with us. We
have not been to an evening show since the one we walked out of on our first
cruise. During the week there are a couple production shows by the cruise staff,
a comedian or 2, maybe an animal act or acrobats or a plate spinner, a headliner
and a good-bye show. Don't get me wrong, these are wildly popular with the
passengers, but they are just not appealing or entertaining to us, and they are
normally very crowded. We use the time to go to other places on board while they
aren't crowded - the photo area comes to mind. The shows, and many of the
shipboard events, are replayed on the ship's closed circuit TV; just in case you
think you missed something! As I mentioned earlier, we have enjoyed the Ice
Show.
Fitness. Mariner has an excellent fitness center with many strength and aerobic
machines. There is also a marked jogging/walking track on the pool deck. The
Ship Shape program caters to all levels of fitness experience with the different
events such as walking groups, stretching classes, nutrition seminars, Pilates,
line dances and more advanced workouts classes and events. There is also the
basketball court, rock wall and mini-golf course. RCCL makes a big deal about
Mariner's state-of-the-art spa, purchase with care here, the spa can be very
overpriced for many services - just be careful. The way we look at it is if you
must spend time walking on a treadmill, you might as well do it while looking at
the ocean!
Kids programs. This was most likely our last cruise for a long time for just the
2 of us. We plan to take our daughters on the next one. As we have been planning
this for a while, we have done plenty of research on programs for young kids. We
have found that the Voyager, and presumably Freedom, classes of ship will best
meet our family entertainment needs. While all RCCL ships have dedicated and
professionally run kids/youth programs, the Voyager/Freedom classes have the
most resources to offer. We talked with several of the counselors and were very
impressed with their training and professionalism. There are numerous areas of
the ship designated for various kids groups only - which is very cool. As the
resources vary slightly between ships, we suggest doing some in depth research
on the RCCL website to make sure you know what facilities are on what ships,
particularly if you are looking for the Adventure Ocean program for young
children.
Photos. Royal Caribbean loves to take your picture! From when you first board to
the last dinner you are fair game to have your picture taken! Our advice here is
to not buy your pictures until the last day - that way you can look over all of
the pictures taken over the entire cruise and pick what you like best, as
opposed to picking something and buying it on day 2 only to find out you took a
better picture on day 4, but don't want them both. RCCL is automating photo
review and purchasing - look for the kiosks in the photo display area, they are
not very popular and give you a great way to beat searching for your pictures
and you can even change the style of the photo if you like - this is very new
and very slick!
Ports of Call:
CocoCay (Day 2).
As many people know, CocoCay is RCCL's private island in the Bahamas - it is
called Little Stirrup Cay on the map. We arrived at CocoCay at 7AM. It was windy
but we were able to tender to shore. We love to snorkel, and at CocoCay - during
our last visit we saw 3 giant eagle rays and were hoping to see something as
spectacular this time. Unfortunately with the wind, we could not get to the deep
water snorkeling area like we were hoping. In fact, as I was making my way out
to the deep water, it got very shallow, and there was a lot of marine life in
close to shore, so I found myself in the middle of what appeared to be a school
of barracuda, with a baby sting ray, flounder and an eel of some type. The
current was moderately strong, and I did not want to end up with any of these
critters slamming into my face, so I turned back. There are shallow water sights
in the lagoon (a "shipwreck" and a sunken airplane), but we had seen them before
and they only attract small fish, and they are a considerable swim out. If you
have never seen them before, it is definitely worth it, in fact there are RCCL
staff on hand to throw food in the water which attracts quite a crowd of marine
life - that's pretty cool! We always bring our own snorkel mask and snorkel. We
use the swim fins provided by the excursion. CocoCay also has a huge inflatable
water park - this is something we will do when we take our daughters - it looks
fun! They also offer a nature trail, parasailing and a mini-straw market. There
are hundreds of beach chairs on the island, and it is a very pretty tropical
setting - we got some great pictures of Marnier from CocoCay. There is BBQ lunch
served on the island. This is very popular and the food is fine, we just prefer
to eat on the ship in dry clothes. We spent about 3 hours on Cococay, snorkeling
and swimming, took a short walk, looked at the mini-straw market (didn't buy
anything) and returned to the ship.
St. Thomas (Day 4).
We docked at St. Thomas at 9 AM. As this is an American port, all guests must
present themselves to U.S. Immigration by 10 AM. This is mandatory - go early
for the shortest line. St. Thomas is our favorite port of call in all the
Caribbean. This is one of the best places to snorkel. We met friends many years
ago that did what we all dream of - sold it all, bought a sailboat, sailed to
the Caribbean and have been living in the U.S. Virgin Islands ever since. We
look forward to meeting up with them and snorkeling whenever we can! Their names
are Gary and Gayle, they give snorkeling tours and a variety of sailing cruises;
their website is http://www.jollymonstthomas.com/, they have our highest
recommendation when it comes to snorkeling and sailing. They take you where the
crowds don't go. You can either book a trip with them privately or through the
RCCL excursion desk, be sure to ask for the Jolly Mon. This trip we booked a
private tour with Gary and Gayle and went to an out-of-the-way reef and saw some
tremendous underwater sights. Gayle is in the water with you the entire time,
giving you a personal tour. After we were done snorkeling we sailed around the
various islands near St. Thomas, ate some snacks and got dropped back off, right
at the pier. It was great to renew our friendship again, and we're already
planning to bring our daughters to meet them next trip! We spent a total of 4
hours with Gary and Gayle, which gave us plenty of time to enjoy other parts of
St. Thomas. As a side note, Gary and Gayle do recommend going up the sky tram to
check out the view from atop St. Thomas - it is supposed to be very pretty, we
have not been able to do this yet, but plan to next time.
The other thing you will hear about St. Thomas is SHOPPING! It is true; St.
Thomas can be a shopper's dream. There are rows and rows of stores selling all
kinds of jewelry and watches, electronics, linens, china and anything else you
can think of. My personal opinion, and I am in the minority here, is I don't
think the deals are what they once were; and, we don’t come to the Caribbean to
shop. You must be remember what you buy you also must transport home, and if you
are getting home by airplane, that may be a challenge. If you pay to ship your
purchases home, what you paid in shipping might bring the price up to what it
may have cost domestically. Our advice is do your homework before you buy -
everything is not a deal and make sure you are buying quality. Our other advice
is to shop on board the ship - we have bought a lot of jewelry from the shops on
the ship and the quality is excellent, and you get a warranty. You will hear a
lot of hype about shopping on the islands, but don't forget to check out the
goods on the ship.
St. Maarten (Day 5)
We docked at St. Maarten at 8 AM. We have been to St. Maarten many times and
wanted to just take it easy this time, so we did not plan an excursion. We took
the water taxi into town and just walked around the shops, we had never done
that in St. Maarten. Unfortunately that only held our attention for about an
hour, then we headed back to Marnier. This wasn't all bad as normally we pick a
port that is not one of our favorites and plan to stay on board the ship that
day. It is kind of fun and special to have the ship "all to yourself" as most of
the passengers go ashore to the ports. That is what we did that afternoon, and
we were fine with our decision. We have frequently taken the Golden Eagle
snorkeling and sailing adventure excursion offered by RCCL. This is a very fun
event that takes you on a huge catamaran to private beach for some very good
snorkeling, swimming and beach lounging. Although we did not take it this trip -
we highly recommend it.
A note on shore excursions. I hear all the time that people can find a better
rate booking on their own shore activities than a RCCL shore excursion. While
this is sometimes true (and I stress 'sometimes'), we normally book through RCCL
for piece of mind - if something goes wrong on a RCCL booked shore excursion,
the ship will wait for you. I hear at least once per cruise that someone booked
a taxi tour of the island, or a fishing trip, or a trip to the beach on the
other side of the island, for something like $10 less than the RCCL excursion,
and they got stranded because the ship left without them. It happened on this
cruise from St. Thomas, the group arranged for a taxi to pick them up, and it
never showed up, the group had to pay for transportation to St. Maarten to catch
up to the ship. Just keep that in mind when you are deciding what to do in port.
Connection options to the outside world. We did take our laptop and we did
purchase the Cyber Cabin option for internet access for $100 for the week. This
gives a dial up connection to the internet from your stateroom - this was more
than adequate for what we wanted - email, weather and such. There are the normal
RCCL online internet café and a Wi-Fi package, both at 50 cents per minute. And,
the ship's satellite capabilities did allow for cell phone and data
transmissions (GPRS) while at sea, for most service providers - this was a
first. I have a Blackberry/cell phone through Cingular and I had a signal
everywhere except Cococay.
Perks. Again, we are Diamond members of the Crown and Anchor society. This
entitled us to priority boarding onto the ship as well as a private party (for
Platinum and Diamond members) where we could talk with some of the Ship's
officers and enjoy complimentary food and drink (we continually bring down the
average age of this party). We were also given RCCL robes to use for the
duration of the cruise, a gift from RCCL (this time it was a nice Marnier
picture frame and slippers) and the Diamond version of the Ultimate Value
Booklet. This consisted of free photos, complimentary drinks, casino credits,
gift shop discounts, wine discounts as well as discounts for the spa, coffee and
Ben & Jerry's ice cream. RCCL also sends various 'thank you' surprises like
fresh covered strawberries, fruit basket and champagne during the cruise. We
also had a private debarkation lounge available with a continental breakfast. It
is a very nice perk that we appreciate and enjoy.
Debarkation. We took advantage of a new program this trip - the walk off
priority departure program. Instead of putting our luggage outside the stateroom
door the last night of the cruise, we kept it all and wheeled it down to deck 5
the morning of debarkation and carried it all off the ship ourselves. This was
somewhat disorganized, I'm hoping because it is new; but it did allow us to
disembark and get through US Customs very quickly, allowing us to get to the
Avis pick up area to be shuttled back to the Avis location in downtown Port
Canaveral to pick up our outbound rental car very early, which we needed. Once
this gets a little more organized, it will be a great option for those who need
an early departure. I never thought this option would happen - but it worked
well for us!
What to pack. Three words - don't over pack! When you are new at this, it is
very easy to over pack; to avoid this it’s best to plan your clothes by day - we
figure a daytime outfit, shore excursion outfits and an evening outfit per day,
plus swimwear, exercise clothes a couple extra pieces, just in case. Remember
the lighting level is low in the dining rooms and most of the photos are from
the waist up, so it is easy to wear shoes and pants more than once. This system
has worked very well for us over the last 12 cruises, so feel free to contact us
if you'd like any further opinions/information on what to pack and what the ship
provides, such as hair dryers and power strips. We also keep our suitcases under
the bed and fill them up during the week with used clothes; this makes packing
less of a hassle at the end of the week and keeps the cabin cleaner too. We
bring our own motion sickness pills, just incase, but you can also get some free
of charge from the Purser's desk. This trip I brought my European outlet
adapters, this doubled the amount of outlets we could use in the cabin - you can
pick them up at a Radio Shack for a couple dollars and they come in very handy
on the ship, especially if you take a laptop, cell phone(s) and camera(s) that
all need charging power.
Parting thoughts - again, we very much enjoyed this cruise, as we knew we would.
Personally we do wish there were more strictly non smoking areas of the ship,
and that smoking should only be permitted outside - my wife has mild asthma and
this does cause her some inconvenience. A minor disappointment was that Port
Canaveral did not seem all that organized. The only other and somewhat standard
disappointment was the minority of typical passengers that just "don't get it" -
they seem mad all the time, at everything - those types of ultra self absorbed
people I can do without. Everything was as close to perfect as you can get on
this cruise, including the staff, the food, the services, the activities, the
cleanliness of the ship and so on.
Please feel free to contact us if you have any questions about or would like to
chat about cruising Royal Caribbean. We have been on 12 RCCL cruises, aboard six
different Royal Caribbean ships, visited dozen or so ports through various
Caribbean itineraries. I have all of the Cruise Compasses from this cruise and a
ton of digital pictures. If anyone would like to see either or both, feel free
to contact me, no mater if I touched on a specific in the review or not. I'm
sure its obvious by now, we love to cruise and like helping other people to
enjoy it as well. Looking forward to hearing from anyone who wants to chat.
Bon Voyage!
Jeff and Deb
Columbus, Ohio
cmhcruisers@columbus.rr.com