Kathy McAlpine

Age: 46
Occupation: Benefits Manager
Number of Cruises: 2
Cruise Line: Royal Caribbean
Ship: Splendour of the Seas
Sailing Date: April 12th, 2004
Itinerary: Western Caribbean

My husband and I with our three children traveled on the Splendour of the Seas from April 12 to April 17. The cruise overall was O.K. but unfortunately three things ruined the entire trip for me. First, the disembarkment was totally disorganized and they didn’t have enough buses to get us from Galveston to the Houston Airport. We stood in the middle of traffic and bus fumes for 30 minutes. Second, we had two cabins and I somehow left most of my 11 year old daughter’s brand new clothes in one of the drawers. I called them right away Sunday morning and they told me that their policy is that any lost clothing is immediately donated to Good Will Charities. I called my travel agent today who had never heard of this policy and I then talked to a supervisor at Royal Caribbean again and she reiterated this ridiculous policy. And third, my husband’s credit card was stolen from the room. We had two adjoining cabins and I did notice a couple of times that they left our cabin door propped open when they were in the other cabin cleaning. So, I don’t know if the thief was a Royal Caribbean employee or not but in any event they shouldn’t have left the door propped open.

Needless to say, if we cruise again, it will not be on Royal Caribbean.

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